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  • - SevenStar 09
  • Hauppauge, NY, USA
  • Full Time

Customer Service Rep

We are looking for a detail-oriented person with a vibrant personality to join our outstanding team of Customer Service Reps. If you like to work independently in a great working environment, this might be the job for you.

We are a nationwide importer/distributor of consumer products who goes the extra mile to exceed customer expectations. In this role you will carry on our well-deserved reputation for extraordinary customer service to our business customers.

To the qualified candidate we offer:

  • Competitive salary that is commensurate with experience
  • excellent benefits, including 401(k), medical and life insurance.

Key Responsibilities (Essential Duties and Functions)

  • Communicate promptly and courteously with customers via phone, email or fax.
  • Provide knowledgeable answers on availability and shipping information to customers
  • Analyze and instruct customers on complementary products they might want
  • Enter customer orders into APPRISE ERP system.
  • Build rapport with customers and establish good working business relationships
  • Track returns and document customer issues
  • Coordinate shipments from multiple facilities to better service customers
  • Share information with Sales/Marketing team to capitalize on sales opportunities
  • Work as part of the sales team with outside Sales Representatives to enhance sales 

Requirements:

  • Extremely strong verbal, written, and interpersonal communication skills
  • Proactive
  • Detail oriented
  • 3- 5 years of excellent customer service skills and experience
  • Proficiency with MS Office Suite
  • Team oriented
  • Experience working with Amazon Vendor and Seller Central a plus
  • Knowledge of APPRISE ERP software a plus
  • Spanish language skills a plus
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